Lucid Counselling is registered with the Information Commissioner’s Office (ICO) and any personal data provided by you to me, Lucy Dixon, through any means (verbal, written, in electronic form, or by your use of my website) will be held and processed in accordance with the principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent and to provide the psychotherapeutic services you have requested from me.
If you have any queries concerning your personal information or any questions on our use of the information, please contact us at firstname.lastname@example.org.
When you request counselling with Lucid Counselling, or otherwise provide your personal details to us, this information is collected and stored for the purpose of responding to your query and providing you with the requested service. The information collected in this way is used for no purpose other than this unless legally required.
What information do I collect?
Initial Enquiry – Initial enquiries can be made via contact form, email, phone or text message. This may involve you providing me with your name, telephone number and email address, as well as information on your availability, therapeutic issues, and other details relevant to processing your request.
Appointments – In an initial appointment I will ask about your current personal, social and medical circumstances. I will also ask about your background and family history, as well as the issues which are affecting you now. I require this information so that I can gauge whether I am able to help you and to inform our psychotherapeutic work on an ongoing basis.
Website – I use Weebly and Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Weebly and Google Inc is subject to their own Privacy Policies.
What do I use your information for? I use information held about you in the following ways:
To respond to queries for information or services.
To provide the professional psychotherapeutic services requested from me.
To notify you about changes to appointments.
To administer my service, including the arrangement of appointments and the handling of payments.
To fulfil my administrative, legal and contractual obligations in line with my professional bodies.
What information do I share? I will not share any information about you with other organisations or people, except in the following situations:
Consent – I may share your information with professional carers or others whom you have requested or agreed I should contact.
Serious harm – I may share your information with the relevant authorities if I have reason to believe that this may prevent serious harm being caused to you or another person.
Compliance with law – I may share your information where I am required to by law or by the regulations and other rules to which I am subject.
Professional Executor – I may share your contact information with a Professional Executor if I am incapacitated and/or unable to contact you in person. I have appointed a psychotherapist who, only under these circumstances, would contact you to discuss your needs and what course of action you may want to take.
How do I keep your information safe? All information you provide to me is stored as securely as possible. All paper forms and correspondence are kept in locked filing cabinet on my premises. All electronic records are stored on my own electronic devices, all access to which requires password-protected authentication, or by reputable service providers using secure internet cloud technology.
Unfortunately, the transmission of information via the internet is never completely secure. Although I will do my best to protect your information using industry-standard protocols and encryption, I cannot guarantee the security of your data transmitted to me via email; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.
Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 7 years after the end of counselling or 7 years after they reach the age of 18 for children and young people, which is the UK minimum statute of limitation.
Your rights You have the right to ask me to provide a copy of the information held by me in my records. You also have the right to require me to correct any inaccuracies in your information. If you would like to do this, please contact me via the email below.
You may withdraw your consent for me to hold and process your data at any time. However, if you do this while actively receiving psychotherapeutic services from me, these services would have to end and some information must be retained for legal and insurance purposes.
Changes to this policy I may edit this policy from time to time. If I make any substantial changes I will notify you.